Privacy Policy

Introduction

Revived In-Home Consignment & Estate Sales ("Revived," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://sellrevived.com, use our services, or communicate with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Request a quote or estimate through our website forms
• Schedule a service appointment
• Call or text our business number at (484) 8-REVIVE
• Send us photos for virtual estimates or consignment evaluation
• Subscribe to our communications
• Contact us with inquiries

This information may include:

• Name
• Phone number
• Email address
• Service address
• Photos of items (for quotes or consignment)
• Service preferences and special instructions

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Pages viewed and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and respond to your quote requests
• Schedule and confirm appointments
• Communicate with you about your service (including SMS messages)
• Send appointment reminders and day-of arrival notices
• Provide estimates and invoices
• Respond to your comments, questions, and requests
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

SMS Communications & Consent

By submitting this form, you agree to receive SMS messages from Revived regarding quotes, scheduling, updates, and service-related information. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

How you provide consent: Customers provide consent by submitting their phone number on our website and quote request forms, by calling or texting our business number to request service, or by giving verbal permission during a phone call.

Types of messages: Our SMS messages include new lead follow-ups, appointment confirmations, schedule reminders, day-of arrival notices, estimate/quote links, review requests, and occasional promotions or referral offers.

Message frequency: All messages are 1:1 and low volume. We do not send bulk marketing messages.

Opt-out: You can opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed.

How We Share Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (scheduling software, payment processing, communication platforms).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal process.
• Protection of Rights: We may disclose information to protect our rights, safety, or property, or that of our customers or others.

We do not sell your personal information to third parties.

Photo Data & In-Home Consignment

When you send us photos for quotes or our In-Home Consignment service:

• Photos are used solely for the purpose of providing estimates and facilitating item sales
• We may retain photos for the duration of the consignment period plus 90 days
• Photos may contain metadata (such as location data) which we do not actively extract or use
• If photos inadvertently contain images of individuals, we will not use such images for any purpose
• You may request deletion of your photos at any time by contacting us

The Revived App and Client Portal

The Revived app and the client portal at https://sellrevived.com collect only what we need to run the service:

• Your name, phone number, email address and home address
• Photos you add of your pieces
• Messages you send to Revived
• Waitlist entries (your first name, a phone or email, and what you would like to sell)

We use this to sign you in, list and sell your pieces, show you what sold and what you are paid, and reply to you. The app shows no ads and does not track you across other companies' apps or websites. We do not sell your data.

Staff pickup routes: when a staff member starts a pickup route and grants location permission, the app collects precise device location and timestamps to record the route, stops and travel time. These records are linked to the staff member's account and assigned work and stored with Revived's service records in Supabase. An active route may continue recording while another app is open or the screen is locked. Recording stops when the route is paused for a break or completed. Staff can decline or revoke location permission and still use the manual pickup and time controls. Route location is used for work coordination and expense records, not advertising, and is not sold or shared with data brokers.

Deleting your account: in the app, open Profile and tap Delete my account. Your account is deleted right away and that sign-in stops working. Or email hello@sellrevived.com and we will delete it for you. We keep the records of your consignment: your agreement, your pieces and their photos, and your sales and payouts. We keep them for our contract and tax records.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For service-related communications, we typically retain records for 3 years after the last service provided.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications or SMS messages

To exercise these rights, contact us at hello@sellrevived.com or call (484) 8-REVIVE.

California Residents (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you. You also have the right to request deletion of your personal information, subject to certain exceptions.

To make a verifiable consumer request, contact us at hello@sellrevived.com. We will respond to your request within 45 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: